Shipping and Refund Policy

Shipping Policy

Delivery will be door-to-door and packages are generally dispatched within 2-3 working day after receipt of payment. Parcels are shipped via The Courier Guy tracking. We will provide you with a link to track your package online. In some cases, we may change the courier if the selected does not deliver in your area.

Shipping fees include handling and packing fees as well as courier charge. These fees are fixed, and we charge a flat rate nationwide. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Should you receive your parcel in a damaged state, please contact us immediately. We strongly advise that you open the parcel in the presence of the courier’s representative and take photos of the damaged parcel (packaging and products) to assist with resolving the issue. We will never ship broken items and/or damaged packaging.

All other parcels will be shipped via an economy service. Delivery will be within 2-6 working days.

Delivery times may vary and cannot be guaranteed.

Late Delivery

The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in the our Shipping Policy above. The product(s) in question must be returned to us in their original state. The parcel should be properly packaged, insured and couriered back to us. Return courier will be for your own account. Any such cancellation must be done by in writing to amanda@balistixbullets.com. Once received and inspected, we will refund you the value of your purchase. Please note that courier is non-refundable.

 

Refund Policy

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping costs are non-refundable.The fee incurred by us from the Courier Company will be deducted from the refund amount for the item(s) before a credit is issued.

Should you order the incorrect item(s), courier fees will be for your account.

Please note that it is a requirement to use bubble wrap or similar protective packaging when returning any items. Failure to do so will result in a 20% handling charge.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

-Obvious signs of use or that the item has been opened.

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed and we will EFT the funds to bank account that is in your name only. No exceptions!

 

Late or missing refunds (if applicable)

 

If you haven`t received a refund yet, first check your bank account again.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

If you`ve done all of this and you still have not received your refund yet, please contact us at amanda@balistixbullets.com

 

Sale items (if applicable)

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at amanda@balistixbullets.com and we will give you a return address, specific to that item.

Shipping

 

To return your product contact us on amanda@balistixbullets.com and we will give you a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don`t guarantee that we will receive your returned item.